Manage Customer Feedback
With SuggestionBox.com there is no such thing as 'too many suggestions'. We give you the tools to quickly and easily capture and manage customer feedback from start to finish. Start building better relationships with your customers . Take a tour of the core features that enable you to manage customer feedback.
Quickly Start Capturing Feedback
Enter your company information and activate your new SuggestionBox page. Want to capture feedback on your own website? Add a few lines of code we provide you to your website and you are ready to start capturing feedback. If you want a more customized experience, you can use one of our sample libraries to integrate with our API.
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Monitor Customer Feedback in Real-Time
Stay on top on new suggestions as they come in. Each time a new suggestion is submitted you will receive an email notification with a link to access the suggestion in your dashboard.
Quick and Simple Organization
Quickly and easily find suggestions based on their current status (New, Under Review, Future, Coming Soon, Implemented, or Filed Away) or by categories you create. With an unlimited number of custom categories, you can organize your suggestions how you want.
Create Suggestion Groups
Similar suggestions can easily be grouped together. When you respond to the suggestion group, each Suggester will get notified. It's all about efficiency.
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You Control What the Public Sees
We understand that not everything is for the public eye. You control what suggestions are made public for all Suggesters to see and which you want to keep private for internal use. It is as easy as checking/unchecking a box.
Get the Details on Your Suggestions
See how many people are following a particular suggestion, hoe many comments it has, how many other suggestions are in the group and what the community has rated it (if it's public).
Manage Your SuggestionBoxes and Internal Users
Quickly add new SuggestionBoxes and internal users. You can set user permissions to give some users access to certain SuggestionBoxes and categories but not others.
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Forward a Suggestion
If you get a suggestion that should be in a different SuggestionBox, forward it from one box to another.
