How To Build Better Relationships With Your Customers.
You fill in the blank. Every customer has different needs and wants. Their names and faces might change, but the process doesn't. Learn how SuggestionBox.com allows you to build better relationships with each and every customer.
Listen
Listen to your customers. Capture their ideas and suggestions. Show them that you care and want to hear what they have to say.
- Set up your SuggestionBox to capture feedback
- Integrate your SuggestionBox into your site with the widget or API
- Promote your SuggestionBox online and offline
Understand
Understand what your customers want. Learn what truly motivates them.
- Get suggestions directly to your inbox
- Group and categorize suggestions
- Identify the top things that your customers really want (based on followers, votes and # of suggestions in groups)
- Get buy-in internally - Internal Scoreboard
Respond
Respond to your customers. Ask questions. Start a conversation. Dig deeper.
- Private messaging — send messages directly to your suggesters
- Auto-responders — send an automated response to new followers, suggesters, etc.
- Status updates — let people know that you are working on their suggestion
- Comment — share ideas with everyone who reads the suggestion
Connect
Build better relationships with your customers. Improve the things they want. Build customers loyalty. Enrich your brand. Create raving fans.
- Broadcast messages — keep suggesters and followers updated
- Promote suggestions on their site via API/RSS
- Open a constant channel of communication
- Start all over again
Find out about: Features or Start your 30 day FREE trial
Don't Break The Cycle!
We've taken a look at how the company and customer interaction is changing everyday. We have built an affordable web-based solution that can help ensure you continue to progress through each of the stages in the customer relationship lifecycle.
The best part is that it is so simple to setup and use, your grandma could do it!
